Refund policy

Digital Products – Return & Refund Policy

FirstProof sells digital products delivered electronically. Because digital products cannot be physically returned once they have been delivered or made available for download, purchases are generally final and non-refundable.

We may provide a refund or replacement when:

• You were charged more than once for the same purchase.
• The digital file is defective, corrupted, or cannot be accessed and we are unable to resolve the issue.
• You received the wrong digital product.
• A refund is otherwise required by applicable law.

Please review the product description, included files, formats, and compatibility information before purchasing.

If you experience a technical problem with your download, please contact FirstProof before requesting a refund. We will make reasonable efforts to resolve legitimate download or file-access issues.

Refund requests involving digital products that have already been successfully delivered or downloaded will be evaluated according to this policy and applicable law.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection laws.